Privacy

To book an hour you give us a name and a phone number. The name is how we know whose session it is when you arrive. The number is how we reach you if something changes, and how we find your booking when you ring up.

An email address is optional. Its only job is to let our payment provider send you a receipt. Leave it blank and everything else works the same.

We also keep the booking itself: which pitch, which date and hour, whether it is training or an event, and what it cost. We ask for nothing else, and there is nowhere on the site to tell us anything else.

Payments are handled by Paystack. When you pay you leave our site for theirs. Your card number, its PIN and any one-time code are typed on Paystack’s page and never pass through City Dome. We could not show them to you if we wanted to.

What we send Paystack is small: the amount, a booking reference and an email address. If you did not give us an email we build one from the digits of your phone number, because Paystack will not start a payment without one — so your number reaches them either way. We do not send them your name.

What comes back, we keep. Paystack’s record of the transaction is stored as they send it, so a disputed or missing payment can be settled later. That record usually includes the last four digits of the card, the bank that issued it and the card type. Never the full number.

Some things are kept by your own browser rather than by us. They never leave your device, and we cannot read them.

citydome.customer.v1

Your name, phone and email, so you do not type them again next time. Saved only if Remember my details on this device is ticked at checkout, and it is ticked by default — untick it and nothing is saved. On a shared phone, untick it.

citydome.bookings.v1

Your last 20 bookings, so you can find them again: references, pitch, dates, hours and amounts. Deliberately no name or phone number. Looking up someone else’s reference on the bookings page saves that booking here too.

citydome.order.v1

The reference of a booking you have started but not paid for, so we can offer to take you back to it. Cleared once it is settled or the hold has lapsed.

citydome.cart.v1

The slots you are choosing. Gone when you close the tab.

citydome.repeat.v1

A “Book again” request on its way to the calendar. Read once, then gone.

You can clear all of it whenever you like. Your bookings has a Forget me on this device button that removes every one of the above, and a Forget on each booking to remove just that one.

One thing we cannot clear for you: the checkout boxes are ordinary name, phone and email fields, so your browser’s own autofill may keep its own copy. That one belongs to your browser, and you would clear it there.

Every booking has a reference like CD-7QF2M9KD. It is randomly generated and long enough that nobody will guess it, and that is what lets you check your booking without an account or a password.

The other side of that: anyone holding the reference or the link can see the booking it belongs to, including the name, phone and email on it. We keep these links out of search engines and limit how fast anyone can try them, but we cannot tell your link from someone else’s.

Send your booking link only to people you are happy to show the booking to.

City Dome’s owner, through the booking dashboard. That is how the venue knows who is on which pitch and can reach you. Our payment provider sees what is described above. Nobody else.

We do not sell or share your details, and we run no analytics, no advertising and no tracking of any kind. This site sets no cookies. It loads no fonts, images or scripts from anyone else’s servers, so no other company learns that you were here.

Our servers do briefly note the network address a request came from, to stop the site being hammered by automated traffic. Those counts are discarded within five minutes and are never attached to you or your booking.

Bookings are the venue’s business record, so we keep them: paid, cancelled and expired alike. We do not delete them on a schedule, and we would rather say so plainly than promise a timetable we do not keep.

If you want your details removed, ask. Call or message the number below with your name or a booking reference and we will remove them, keeping only what an unsettled payment or the law requires. A person does this by hand, so allow a few days.

Under the Nigeria Data Protection Act 2023 you can ask us to show you what we hold about you, correct it if it is wrong, or delete it. You can also take back your permission to keep your details on your device at any time, by unticking the box or pressing Forget me on this device.

Ask us first — it is one phone call, and we would rather put it right. If we do not, you may complain to the Nigeria Data Protection Commission.

City Dome, Gongola Road, Maiduguri, is responsible for the details described here. To ask a question, see what we hold, or have it removed:

• 0916 321 2121
• Message us on WhatsApp